General Returns Guidelines
We offer Return/Replacement within 7 days of delivery of the order on item value greater than 1000 Rs. In the event that a damaged product is received, it must be reported to us within 48 hours of delivery.
- Any item that has been purchased from the IB Website.
- All items are unused and in exactly the same condition they were received in with all the original tags/labels intact.
- All original packaging of the product is still intact with no damage rendered to either the product or its packaging
- Item is physically damaged/defective
- Varies from the description on the website
- Wrong item delivered
- Wrong colour
- Wrong sized-shoe delivered
- Wrong quantity
- Missing parts/accessories
How do I cancel an order?
You have to send an email to email@example.com) or call us @ 011-30473000 for cancellation of your request. You can cancel your order only before the product has been shipped. Your entire order amount will be refunded within 2-5 days. Unfortunately, an order cannot be cancelled once the item has been shipped to you.
On Receiving a Damaged or Defective Item
If an item was delivered defective or damaged, please get in touch with IB Customer Care team (firstname.lastname@example.org) or call us @ 011-30473000 within 48 hours from the time of delivery. We will arrange a reverse pickup for the product. Wherever possible, we will facilitate the pick-up of the item through our logistics partners. In case, the pick-up cannot be arranged by our logistics partners, you can return the item through a third-party courier service and we will refund the courier cost to your bank account.
Once we arrange for a return pick-up of your order, the courier shall pick it up within 48 hours of your request. Please bear in mind that it may take 2-5 working days for the product to reach our warehouse.
To return your product, send it to
Industrybuying.com, Khasra 401, 402, First Floor, Ghitorni, Delhi, 110030 To return a product, you can raise a Return Request at our helpline number or email us at email@example.com. Remember to include the following details in your Return Request:
- Order ID
- Images clearly demonstrating the damage/missing product in the packet Upon receiving your request, Customer Care will confirm the Return Request and inform you about the pickup process. Please ensure that the product is in unused and in the original condition it was received in. Include all labels, original packing and invoice along with the product.
How long does it take to process the refunds?
We process all refunds within 3-5 business days of receiving the product at our warehouse, upon completion of a quality check.
Terms and Conditions
- Items on Clearance Sale cannot be returned
- Return request was raised beyond the advised timelines
- Specific category items such as Electronics, Safety, Tyres, Electricals & Car-care are not eligible for returns
- Any item which has been used or altered is not eligible for return
- Any item which does not have the original packaging and accessories
- Items sold as freebies cannot be exchanged or returned individually
- Replacements will depend on the availability of the item.
- In case the replacement item is out of stock, we will refund your amount
- There are certain categories & brands where return is not possible, please refer Table 1.1 & 1.2
Table 1.1 Categories with return/replacement exceptions
|Product Categories||Return Conditions/Exception|
|Motors & Power Transmission||Pressure Blowers & Variable Frequency Drive are not eligible for return|
|Welding||Anti-spatter, Gas-welding-fluxes & Saw-fluxes are not eligible for return|
|Hand Tools||Crimping tools above 20000 Rs. & Breze shear are not eligible for return
Return for Torque wrench is subjected to correct specifications
|Electrical||Industrial and Domestic Air coolers, Air Conditioning Units, Bus Bar Chamber Systems, Cable ties, PVC insulation tape are not eligible for return|
|Soldering||Solder-page-flux & Solder-wire are not eligible for return|
|Machining Accessories||Chucks & Clamping Devices are not eligible for return|
|Machinery||Textile machinery is not eligible for return|
|Plumbing||Valves are not eligible for return|
|Pneumatics||Pneumatic cylinder, Diaphragms valve, Tubing, Compressor are not eligible for return|
|Material Handling and Packaging||Wire rope, Conveyors|
|Pumps||Pumps for washing are not eligible for return|
|Testing & Measuring Instruments||Thermal Imaging Camera, Refractometers, Water Flow Meter, Gas meter, Oil testing machine, Cathode Ray Oscilloscope, Frequency Counter, Function Generator, Videoscope, Rigid Borescope are not eligible for return|
|Lab Supplies||Rice Test Equipments, Biological Model, Atomic Model, Centrifuge, Rotor Heads, Electrophoresis Systems, Test Chamber, Refrigerators & Freezers, Microscopes are not eligible for return|
|Dimension Measurement||Gauge Block Sets, Height Gauges, Sine Bar, Snap Gages, Steel Gage Blocks or Slip Gages, Magnetic Tool Setting Gauges, Internal/External Caliper Gauge, Thread Gauge, Setting Ring & Setting Discs, Pin Gauge & Sets, Thread Ring Gauge, Plug Gauge, Steel Parallels, Gauge Set are not eligible for return|
|Office Supplies||Ink, Cartridge and Toner are not eligible for return
Printers – Eligible for return in case of Dead on Arrival, For manufacturing defects customer to contact OEM customer care
|IT & Electronics||Only Dead on Arrival & Items with manufacturing defects are eligible for return|
|Solar||Solar Batteries, Solar water heaters are not eligible for return|
|Hydraulics||Hydraulic motor, Vane pump, Directional control valve, Hydraulic cylinder are not eligible for return|
|Medical Supplies & Equipment||Hearing aid CIC, Hearing aid ITE, Hearing aid RITE, Hearing aid RIC, Hearing aid ITC, Hearing aid IIC, Hearing aid Micro CIC, Hospital furniture & equipment, Gynaecology & Infant care are not eligible for return|
Table 1.2 Brands with return/replacement exceptions
|Product Brands||Return Conditions/Exception|
|ADI||Motors & Power Transmission products from this brand are not eligible for return|
|Stanley||Hydraulic Jack from this brand are not eligible for return|
|INDEF||Hoist & Chain pulley block from this brand are not eligible for return|
|PILCO, KISSAN||Crates from these brand are not eligible for return|
|Kirloskar||KDS Series domestic monoblock pumps from this brand are not eligible for return|
|Kirloskar, CG||Borwell Submersible pumps above 1 HP from these brands are not eligible for return|