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General Returns Guidelines

We offer Return/Replacement within 7 days of delivery of the order on item value greater than 1000 Rs. In the event that a damaged product is received, it must be reported to us within 48 hours of delivery.

Return Eligibility

  • Any item that has been purchased from the IB Website.
  • All items are unused and in exactly the same condition they were received in with all the original tags/labels intact.
  • All original packaging of the product is still intact with no damage rendered to either the product or its packaging

Return/Replacement Criteria

  • Item is physically damaged/defective
  • Varies from the description on the website
  • Wrong item delivered
  • Wrong colour
  • Wrong sized-shoe delivered
  • Wrong quantity
  • Missing parts/accessories

How do I cancel an order?

You have to send an email to care@industrybuying.com) or call us @ 011-30473000 for cancellation of your request. You can cancel your order only before the product has been shipped. Your entire order amount will be refunded within 2-5 days. Unfortunately, an order cannot be cancelled once the item has been shipped to you.

On Receiving a Damaged or Defective Item

If an item was delivered defective or damaged, please get in touch with IB Customer Care team (care@industrybuying.com) or call us @ 011-30473000 within 48 hours from the time of delivery. We will arrange a reverse pickup for the product. Wherever possible, we will facilitate the pick-up of the item through our logistics partners. In case, the pick-up cannot be arranged by our logistics partners, you can return the item through a third-party courier service and we will refund the courier cost to your bank account.

Once we arrange for a return pick-up of your order, the courier shall pick it up within 48 hours of your request. Please bear in mind that it may take 2-5 working days for the product to reach our warehouse.

To return your product, send it to

Industrybuying.com, Khasra 401, 402, First Floor, Ghitorni, Delhi, 110030 To return a product, you can raise a Return Request at our helpline number or email us at care@industrybuying.com. Remember to include the following details in your Return Request:

  • Order ID
  • Images clearly demonstrating the damage/missing product in the packet Upon receiving your request, Customer Care will confirm the Return Request and inform you about the pickup process. Please ensure that the product is in unused and in the original condition it was received in. Include all labels, original packing and invoice along with the product.

How long does it take to process the refunds?

We process all refunds within 3-5 business days of receiving the product at our warehouse, upon completion of a quality check.

Terms and Conditions

  • Items on Clearance Sale cannot be returned
  • Return request was raised beyond the advised timelines
  • Specific category items such as Electronics, Safety, Tyres, Electricals & Car-care are not eligible for returns
  • Any item which has been used or altered is not eligible for return
  • Any item which does not have the original packaging and accessories
  • Items sold as freebies cannot be exchanged or returned individually
  • Replacements will depend on the availability of the item.
  • In case the replacement item is out of stock, we will refund your amount
  • There are certain categories & brands where return is not possible, please refer Table 1.1 & 1.2

Table 1.1 Categories with return/replacement exceptions


Product Categories Return Conditions/Exception
Motors & Power Transmission Pressure Blowers & Variable Frequency Drive are not eligible for return
Welding Anti-spatter, Gas-welding-fluxes & Saw-fluxes are not eligible for return
Hand Tools Crimping tools above 20000 Rs. & Breze shear are not eligible for return
Return for Torque wrench is subjected to correct specifications 
Electrical Industrial and Domestic Air coolers, Air Conditioning Units, Bus Bar Chamber Systems, Cable ties, PVC insulation tape are not eligible for return
Soldering Solder-page-flux & Solder-wire are not eligible for return
Machining Accessories Chucks & Clamping Devices are not eligible for return
Machinery Textile machinery is not eligible for return
Plumbing Valves are not eligible for return
Pneumatics Pneumatic cylinder, Diaphragms valve, Tubing, Compressor are not eligible for return
Material Handling and Packaging Wire rope, Conveyors
Pumps Pumps for washing are not eligible for return
Testing & Measuring Instruments Thermal Imaging Camera, Refractometers, Water Flow Meter, Gas meter, Oil testing machine, Cathode Ray Oscilloscope, Frequency Counter, Function Generator, Videoscope, Rigid Borescope are not eligible for return
Lab Supplies Rice Test Equipments, Biological Model, Atomic Model, Centrifuge, Rotor Heads, Electrophoresis Systems, Test Chamber, Refrigerators & Freezers, Microscopes are not eligible for return
Dimension Measurement Gauge Block Sets, Height Gauges, Sine Bar, Snap Gages, Steel Gage Blocks or Slip Gages, Magnetic Tool Setting Gauges, Internal/External Caliper Gauge, Thread Gauge, Setting Ring & Setting Discs, Pin Gauge & Sets, Thread Ring Gauge, Plug Gauge, Steel Parallels, Gauge Set are not eligible for return
Office Supplies Ink, Cartridge and Toner are not eligible for return
Printers – Eligible for return in case of Dead on Arrival, For manufacturing defects customer to contact OEM customer care
IT & Electronics Only Dead on Arrival & Items with manufacturing defects are eligible for return
Solar Solar Batteries, Solar water heaters are not eligible for return
Hydraulics Hydraulic motor, Vane pump, Directional control valve, Hydraulic cylinder are not eligible for return
Medical Supplies & Equipment Hearing aid CIC, Hearing aid ITE, Hearing aid RITE, Hearing aid RIC, Hearing aid ITC, Hearing aid IIC, Hearing aid Micro CIC, Hospital furniture & equipment, Gynaecology & Infant care are not eligible for return

Table 1.2 Brands with return/replacement exceptions

Product Brands Return Conditions/Exception
ADI Motors & Power Transmission products from this brand are not eligible for return
Stanley Hydraulic Jack from this brand are not eligible for return
INDEF Hoist & Chain pulley block from this brand are not eligible for return
PILCO, KISSAN Crates from these brand are not eligible for return
Kirloskar KDS Series domestic monoblock pumps from this brand are not eligible for return
Kirloskar, CG Borwell Submersible pumps above 1 HP from these brands are not eligible for return

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