Frequently Asked Questions: Pick your topic

You can cancel an order using any of the below mentioned methods:

1. Go to ‘My Account’.
2. Click on 'My Orders'.
3. Against every order, there is an option "Cancel". Simply click on that button and cancel your order.

A cancellation request won't be honoured if the order has already been packed (ready to ship) or dispatched. If the delivery representative reaches you in this situation, you can decline to accept the order or raise a cancellation request via the customer care team to cancel.

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

The order will be cancelled when you request it via the application or customer service team. You can call us at +91 8448449073 or email us at care@industrybuying.com.

Yes, Industrybuying.com has the right to cancel any order under the following circumstances:

• Information about the customer's address (street number, landmark, etc.) is incorrect or incomplete.
• If an Industrybuying.com product's price or specification is incorrect.
• Products not being available—In rare circumstances, the order will be cancelled if a product runs out of stock with the vendor. However, the remaining products will be delivered if the order contains more products.
• If, despite making an order, the customer's address falls outside our service region or is designated as such by our logistic partner.
• Allegedly false information is submitted

No, we won't charge you anything for cancelling the order.

Following cancellation, the customer will get a full refund through the payment method they used when completing their transaction.

• Netbanking/Wallets and Credit/Debit Cards - 3-5 Business Days
• If you paid by NEFT and cheque, send the information below tocare@industrybuying.com from your registered email address. Account number, Account Holder's name, and IFSC Code are all required. Your refund will be handled in 3-5 business days after we receive your information, and it will appear in your account in the next 2 business days.
• After cancellation, the refund for EMI payments will be credited within 6 to 8 business days. You can check the timeline here(1).

Our customer care team is ready to assist you, so don't panic. Our staff will confirm your order once we have reviewed the payment confirmation. Therefore, if the transaction was successful, we advise you to send the transaction screenshot to care@industrybuying.com.

Any of the following payment options are accepted to place an order.

• Cash on Delivery
• Net Banking
• Credit or debit cards from Visa, MasterCard, Maestro, and American Express that are issued in India and 21 other nations
• NEFT/RTGS
• EMI
• IB Credit (up to ₹2 Lakhs)

All transactions involving credit cards, debit cards, and online banking are carried out over encrypted secure connections. Therefore, shopping online with us is completely safe. Industrybuying uses secure, reliable payment gateways run by reputable banks to process all credit and debit card payments. Banks now employ the 3D secure password service for online transactions, adding an extra degree of security through identity verification.

If a payment is unsuccessful, please retry with accurate account information, a valid password for net banking, and a stable Internet connection. If the payment is debited and there is no confirmation message, your money will roll back to your identical source bank account in 3 to 5 business days. If you need more information or clarification, you can always contact our ‘Customer Care' helpdesk.

Regrettably, products marked as "Out of Stock" or "Temporarily Unavailable" cannot be ordered.

No, it is not. You can check in as a guest visitor, but for us to deliver the goods to your door, you must provide us with a working email, phone number, and address.

A minimum quantity may be mandatory on a few items in specific orders. It may vary depending on the product you choose.

Yes, we do help our users place orders through Phone and WhatsApp. You can contact us at 8448449073 or click on the WhatsApp Icon.

Your order's packing and delivery are referred to as shipping.

Shipping Time: The number of working days it will take us to ship the product (for example, "ships within 4 days").

Delivery Time: After the order has been shipped, the product may take an additional few days to reach its destination, depending on the delivery address and the chosen courier service

Usually, a package is delivered in 5 to 7 days. However, depending on the quantity of the order, the shipping address, and the product's availability, it may take longer or shorter time for specific products.

The time taken to deliver a product depends upon the below-mentioned parameters:

• Stock availability
• Size of the order
• Shipping Address
• Size of the product
• Make-to-Order products

When you choose the COD (Cash on Delivery) option, you can give the delivery boy cash to cover the cost of your product as soon as you receive it. Also, you can make an online payment via UPI, QR code or Debit/ Credit card at delivery time.

For several PIN codes across PAN India, the COD payment option is not yet accessible.

You can always check for our shipping and services using the pin code finder on the website or product detail page.

Every product detail page includes a pincode finder to check our delivery service zones. To verify if your area is serviceable, input your PIN code.

Industrybuying makes every effort to ensure that we deliver the product to every area; however, there are rare cases where this is not possible. Either general regulations or circumstantial unavailability with our courier partners could cause this.

Please contact our Customer Support with the details, and we’ll look into the matter.

Yes, the courier person will call you before the delivery if he cannot find your location or the shared address.

No, as of now, we do not deliver internationally.

Yes, The product is easy to return if it meets any of the following criteria:

• The product is physically damaged/defective
• Different from the description on the website
• Wrong item delivered
• Missing item
• MRP/ Price Issue

Below are the requirements for Return.

• After receiving the order, the customer must notify us within 7 days. However, if the item is damaged, incomplete, or missing, please notify us within 48 hours. You can call us on +91 8448449073 or email us at care@industrybuying.com.
• The product must not be opened.
• Brand packaging must be kept whole.
• A bill should be accessible.
• All of the labels and tags must be present.
• MRP must not be tampered with.
• Exempted/ non-returnable items: Electronic items, including

printers, carts, tablets, testing/lab equipment, and products marked explicitly as non-returnable in a product's catalogue, are not accepted for returns.

The customer is not eligible for return/exchange if:

• The product is “No longer needed”.
• If the product gets damaged or there’s wear and tear due to improper management by the customer.
• Available on-request (on-demand) products will not be returned.
• Quality Issue.

For a better understanding, you can refer to the link: https://www.industrybuying.com/s/return-and-cancellation.html

If any problem occurs after the delivery, please contact our customer care team within 48 hours of delivery.

You can contact the brand's authorised service centre for help if it is a National Brand Products manufacturing defect.

You will be notified via email once your refund has been processed. The timeline for refunds is here(1)

For cancellation before shipping, refunds are processed within 3-5 business days. If the order has been returned due to any other issue, we refund it after we receive the item back at our warehouse within 3-5 business days.

In this case, returning an entire order is not necessary. You can return one or more items in your order.

Sorry, returns are not possible after the policy period.

If applicable, you can contact the brand or an authorised service centre to claim the warranty for your product.

Yes, the free gift and the originally delivered product must be returned.

Once we receive the complete product images, our return team will review your return request. Once the request is approved, the item will be picked up in 2-3 days.

Once the item is picked up and arrives at our warehouse, we usually initiate the refund within a single business day. It will be reflected in your source account in the next 3-5 business days.

Refunds for the online paid orders will be reversed/refunded to your source account.

However, in the case of COD [cash on delivery], the refund is processed via NEFT(Bank details) in your bank account.

For the refund timeline, please refer here

No, if you paid via credit card, debit card, or net banking, the amount will be refunded through the same medium you initially used.

We request you to keep the below details handy:

• Images of outer packaging from all sides
• Confirm if the package was intact at the time of delivery
• Packaging slips & Invoice
• Packaging material images
• Shipment label

All products bought on Industrybuying come with a manufacturer warranty. You can check the manuals provided with the product or the manufacturer's website for information about the warranty and service centres close to you.

Most service centres accept proof of purchase( i.e. original invoice) as proof to provide warranty service. If you face any trouble, please contact us at care@industrybuying.com

We will have to open the box to seal a warranty card, and most consumers don't accept items if the box has been opened. Hence, as a policy, we don't seal warranty cards. All manufacturers accept the purchase invoice as proof to provide the warranty. Please keep it safe.

Creating/ registering an account at industrybuying.com is easy and does not incur any fees.

You can register via Phone number or email address. Enter your email address or phone number, and an OTP will be sent to verify your account.

Once verified, your IB account is ready to use.

Creating/ registering an account at industrybuying.com is easy and does not incur any fees.

You can register via Phone number or email address. Enter your email address or phone number, and an OTP will be sent to verify your account.

Then, you’ll be asked to enter your GSTIN number.

Once verified, your IB account is ready to use.

Once the order gets delivered, we will send an email with a copy of the invoice in PDF format. You can also download the invoice from order page under the section 'My Orders'

Both the invoice and tax invoice are sent in softcopy form to the email address registered in the account information

Yes, you can use different GST numbers and company names while placing the new order.