Terms & Conditions
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Ordering Information

Place an order

All our orders are online. If you wish to place an order over phone, our rep will assist you in creating an online account and placing an order . After you place your order, we will send you an e-mail acknowledgement. Our phone, fax and email addresses are available in the contact us section of website. We will start processing your order only after we have received payment. By placing an order on industrybuying.com, you agree that you are buying for your business needs.

Our business hours

Our hours are 9AM to 8PM Monday to Saturday at 1800-300-09551 (Toll Free)

Order delivery times

If material is in stock or readily available, we dispatch in 3-4 business days. For special order or out of stock items delivery times are 2 weeks. If we are not able to fulfill your order then we will refund your entire amount within 15 business days. If order times exceed what we have committed to, we will contact you to determine if you want to execute the order with the new delivery time. If you do not wish to execute the order at that time, we will refund your entire amount

Shipping orders outside India

We currently do not accept orders for international shipping on our website. If you are an international customer please email us your requirement at care@industrybuying.com and we will determine whether we can fulfill your order or not.

Vat and Central Sales Tax

We invoice all transactions and charge all taxes as per regulation.
We charge VAT depending on the item being shipped. We offer refund upon original C-form being submitted to us, in which case we will charge only 2% CST for any outside Delhi transactions and refund the difference

Excise Duty and MODVAT

We charge excise duty if applicable. Excise is either included in price or separately displayed at time of checkout, which ever is applicable. We provide excise duty/MODVAT documents upon request – Contact us at care@industrybuying.com. We offer tax invoice along with retail invoice where required.

Payment Methods

We accept payments via Netbanking, NEFT/RTGS, debit cards, credit cards, EMI or cheque. Please mail us your cheque at Industrybuying.com, Khasra No. 401, 402, First Floor, Ghitorni, Delhi, 110030 by speedpost or registered post or courier. We cannot claim responsibility for cheques sent through normal mail. Please enclose invoice copy along with your cheque.

Payment through EMI

Industrybuying does not charge any processing fee for availing EMI. Industrybuying is not responsible for the interest charged by the bank and cannot refund the interest amount in case of cancellation, refund or pre-closure. Please check with your respective bank regarding their policy for Cancellation, Refund or Pre-closure.

Cancellation

We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:

1. Potentially fraudulent order. Before shipping orders, we run a check to make sure they are legitimate. If the check fails, we may cancel your order.
2. Incorrect pricing. Due to the sometimes volatile market for collectible products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
3. Non-Payment of Non COD orders. If payment is not received within a reasonable amount of time after the order has been placed, we may cancel an order without notice.
4. If the order is not serviceable by us due to non availability of the product among any of our vendors
5. If your pin code is not serviced by any of our courier partners
6. If the procurement is taking longer than 7 working days and you are not willing to wait further

Returns and exchanges

We offer returns and exchanges only against manufacturing defects. Please contact our office to discuss any return requests.

Product information not shown in the catalog

Call, fax or email us to let us know what kind of information you need - All our numbers are listed in our Contact Us section.

Additional information about previous orders

Click on Order History at the top of the web site to view information about your previous orders. From there you can access your invoices, proofs of delivery, and other shipment information.

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