Welcome to IndustryBuying Help Center!

Unfortunately, "no longer needed" items are not eligible for return or refund unless the product is defective, damaged, or incorrect. Items like customized products or those marked as non-returnable (e.g., electronics, tyres) cannot be returned.

If you received a damaged or defective product:

1. Raise a return request within 48 hours via "My Orders" section.
2. Attach clear images of the damaged product and packaging.
3. Once approved, you’ll receive either a pickup or be instructed to send the product back.

Please note, refund or exchange will be processed once the product is inspected.

You can track the status of your return and refund by logging into your Industrybuying account:

1. Go to "My Orders".
2. Check the return status for your order.
3. If a refund is processed, you will receive an email with details.

If you need further assistance, you can contact customer support at:

• Email: care@Industrybuying.com
• Phone: +91 9650660070

Yes, certain items are non-returnable and non-refundable, including:

• Electronics, Cartridges, Tyres, Safety products, Electricals, and Car care products.
• Customized or made-to-order products.
• Products marked as "non-returnable" on the product page.

Always review the product details before purchasing to check for any such restrictions.

You can return the product within 7 days of delivery if it meets the eligibility criteria for return (such as defective, damaged, or incorrect products).

For damaged or incomplete products, you need to raise the return request within 48 hours of delivery.

To return a product:

Raise Return Request through website:

• Go to ‘My Account’.
• Click on 'My Orders' to view all your orders.
• Select the specific order using the Order Number.
• Click on 'Return' to raise the return request.
• Mention the reason and attach images of the product along with packaging pictures when initiating the return request. (Screenshot below- Step -4)
• If you’re unable to raise a request through the website, you can reach out to us via our helpline at +91 9650660070.

Once the product is returned and inspected:

• Refunds for prepaid orders are processed to the original payment method within 2-7 business days.
• Refunds for Cash on Delivery (COD) orders are processed to your Industrybuying account balance or bank account.

For EMI payments, the refund may take 6-8 business days to reflect.

Refunds are typically processed within 7-10 business days from the date the returned product is received and inspected.

• Prepaid orders: Refunds are processed to the original payment method (credit card, debit card, wallets, etc.) in 2-7 business days.
• COD orders: Refunds are issued to your bank account.

 You can cancel an order before it is shipped:

1. Log in to your Industrybuying account.
2. Go to "My Orders".
3. Select the order you wish to cancel and click on "Cancel Order".

Once the order has been shipped, you can’t cancel it directly through the website. Instead, you should contact our customer support team for placing the order cancellation request.

No, you cannot directly cancel an order once it has been shipped. However, after delivery, you can return the product if it meets the return policy criteria (damaged, defective, or incorrect items). Refunds will be processed after the return is approved.

If the product you ordered is out of stock, Industrybuying may either:

• Cancel the order and notify you.
• Offer you an alternative or similar product.
• Provide you with the option to reorder the item once it’s back in stock.

If your order is canceled due to out of stock, you will receive a refund.

No, products purchased during flash sales or special promotions may not be eligible for return or cancellation. Always check the product page for specific terms and conditions for such items.