Welcome to IndustryBuying Help Center!

At Industrybuying, we are committed to ensuring complete customer satisfaction. If you receive a product that falls under any of the conditions mentioned below, you are eligible for a return or exchange within 7 days of delivery. For damaged and missing item, the return policy is within 2 days of delivery (see chart below).

*For Defective Case: - If a customer receives a defective product, Industry buying will recommend the customer to connect with a Brand authorized service centre to troubleshoot the issue.

 For a few items, we may facilitate Communication with Brand, but final resolution (repair, refund, replacement) will be provided by brand only.

Return Eligibility Criteria

• Defective or Damaged Product: Products that are altered, used, or defective upon arrival.
• Physical Damage: If the product is damaged during transit.
• Opened Seals: Branded products with opened seals.
• Missing Items or Accessories: Incomplete products or missing accessories.
• Significant Difference (Wrong item): If the product received differs significantly from the one shown on Industrybuying.com.

Non-Returnable Products

Customers are not eligible for returns or exchanges in the following cases:

• No Longer Needed: If the product is no longer required by the customer.
• Product Misuse: If the product has been used or damaged due to improper handling by the customer.
• Made-to-Order Products: Products custom-made on demand are not eligible for return.
• Quality Issues: Products that meet the stated quality criteria but do not meet individual customer expectations.