Welcome to IndustryBuying Help Center!

You can track your order by following these steps:

1. Log in to your Industry buying account.
2. Go to ‘My Account’.
3. Click on 'My Orders' to view all your orders.
4. Click on the specific order using the Order Number.
5. Click on 'Track Order' to locate your package.

After your order is processed and shipped, you will receive a shipping confirmation email with tracking details. You can also log in to your account to view the shipping status.

Shipment usually takes 2-9 days to arrive at your delivery address after it has been shipped based on your PIN code. However, if there is a delivery delay, it can be due to one or more of the following factors: - Natural disasters, such as floods and earthquakes, political unrest, federal and state holidays, etc.

We are here to help you! We will contact you to check your availability and accordingly reschedule your order’s delivery. 

Note : Orders can only be re-attempted to be delivered three times before being sent back to our warehouse. We regularly request our clients to receive their orders within the allotted time frame to avoid cancellation.

In accordance with our company policy, packages cannot be delivered with an open box. If you encounter any issue with the product after receiving it, please contact us within 24 hours of delivery.

You can reach our customer support team at +91 9650660070 or email us at care@industrybuying.com.

We focus on getting the orders delivered as fast as possible but as of now, we do not provide expedited delivery. However, we will notify you when such services are rolled out in the future.

Currently, we don't have the feature to change the delivery time for an already placed order.

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via Email/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will notify you when such services are rolled out in the future.

For an expected delivery date, you can enter your PIN code on the ‘product detail page’ and get an estimated delivery date of your product.

A product may be considered damaged or defective if it falls under any of the following criteria (s):

1. Non-Functioning Product: The item is not in working condition or is malfunctioning.
2. Visible Damage: The product has visible cuts, tears, dents, scratches, broken parts, or crush marks.
3. Broken Seal or Leakage: The product's seal is broken, or there is leakage or spillage.
4. Missing Parts or Accessories: Essential parts or accessories are missing from the package.
5. Incorrect Size or Color: The product received differs in size or color from what was ordered.
6. Mismatch with Description: The item doesn’t match the product description provided on the website.
7. Missing Product: The entire product is missing, though the box is undamaged.
8. Expired Product: The product has passed its expiration date.
9. Dead on Arrival (DOA) / Screen Damage: The product is dead on arrival or has significant screen damage (for electronics).
10. Packaging or Transportation Damage: The product box is damaged due to poor packaging or transit issues.
11. Incorrect Item in Correct Box: The right packaging contains the wrong product.
12. Tampered Packaging: The box appears tampered with or damaged during shipment.
13. Fake/Counterfeit Product: The product appears to be counterfeit or fake.
14. Different Seal: The product has a seal that doesn’t match the original or appears altered.

If your product arrives damaged, faulty, or is not what you ordered, please contact Industrybuying customer support immediately. We will guide you through the return or replacement process. You may also be eligible for a full refund if the issue meets our return criteria.

Please don't accept any packages that have been opened or tampered with. Please let us know as soon as you receive the parcel in such a condition. (Call us on: 9650660070 or email us at care@Industrybuying.com)