At Industrybuying, we are committed to ensuring complete customer satisfaction. If you receive a product that falls under any of the conditions mentioned below, you are eligible for a return or exchange within 7 days of delivery. For damaged and missing item, the return policy is within 2 days of delivery (see chart below).
*For Defective Case: - If a customer receives a defective product, Industry buying will recommend the customer to connect with a Brand authorized service centre to troubleshoot the issue.
For a few items, we may facilitate Communication with Brand, but final resolution (repair, refund, replacement) will be provided by brand only.
Return Eligibility Criteria
Non-Returnable Products
Customers are not eligible for returns or exchanges in the following cases:
Unfortunately, "no longer needed" items are not eligible for return or refund unless the product is defective, damaged, or incorrect. Items like customized products or those marked as non-returnable (e.g., electronics, tyres) cannot be returned.
If you received a damaged or defective product:
Please note, refund or exchange will be processed once the product is inspected.
You can track the status of your return and refund by logging into your Industrybuying account:
If you need further assistance, you can contact customer support at:
Yes, certain items are non-returnable and non-refundable, including:
Always review the product details before purchasing to check for any such restrictions.
You can return the product within 7 days of delivery if it meets the eligibility criteria for return (such as defective, damaged, or incorrect products).
For damaged or incomplete products, you need to raise the return request within 48 hours of delivery.
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