To claim the warranty on a product purchased from Industrybuying, you can follow these steps:
Steps to Claim Warranty for Your Product
1. Verify Warranty Coverage:
- Check the Warranty Period: Make sure your product is within the warranty period, which can be found in the product's documentation (warranty card or user manual) or on the product page on Industrybuying.
- Confirm the Issue: Ensure that the issue you're facing is covered by the warranty. For instance, it should be a manufacturing defect or faulty part, and not caused by misuse, damage, or wear and tear.
2. Prepare the Required Documents:
- Purchase Invoice: Ensure you have the invoice from Industrybuying to prove that you purchased the product and it is within the warranty period.
- Warranty Card: If your product has a warranty card, make sure it is available.
- Photos/Videos: Capture clear photos or videos of the product’s issue (such as damage or defects) to support your warranty claim.
3. Raise a Warranty Claim Request:
- Log in to Your Industrybuying Account: Visit the Industrybuying website and log in to your account.
- Go to "My Orders": In the "My Orders" section, find the product for which you want to claim the warranty.
- Request a Return/Exchange: Select the product and choose the option to raise a return request or warranty claim. Follow the prompts to fill out the form and submit your claim.
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Alternatively, you can contact customer support directly:
- Email: care@Industrybuying.com
- Phone: +91 9650660070
4. Provide Documentation:
- Attach the Necessary Documents: Upload the invoice, warranty card (if available), and photos/videos showing the issue with the product.
- If needed, provide additional information or details as requested by the customer support team.
5. Customer Support Verification:
- Once your warranty claim is submitted, Industrybuying’s customer support team will verify the issue and assess whether it falls under the warranty coverage.
- You may be contacted for additional details or to confirm the nature of the issue.
6. Resolution:
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If the warranty claim is accepted, Industrybuying will either:
- Repair the product through an authorized service center,
- Replace the defective product with a new one, or
- Provide a refund if a repair or replacement is not feasible.
- If required, the customer support team will guide you on how to send the product back for inspection or repair.
7. Product Inspection and Return Process:
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If the product needs to be returned for inspection, follow the instructions provided by Industrybuying:
- Courier Pickup: For eligible products, a courier may be arranged to pick up the product from your location.
- Self-Return: If pickup is not available, you may need to send the product to the designated address via India Post.
- Ensure that you keep the tracking number or courier slip as proof of return.
8. Follow-Up and Resolution:
- After receiving the returned product, Industrybuying will conduct a thorough inspection (usually within 2-3 business days).
- You will be notified of the result of the inspection:
- Repair or Replace: If the issue is covered under the warranty, the product will either be repaired or replaced at no additional cost.
- Refund: If the issue cannot be resolved, you may be offered a refund based on the warranty terms.
