Received Damage, Faulty, or Wrong Product

Last Updated on October 9, 2025

At Industrybuying, we take great care in ensuring that all our products go through a thorough quality check before they are shipped. Our team meticulously inspects each item to ensure it meets the highest standards. However, in rare instances, products may be damaged during transit due to unforeseen factors like mishandling or external conditions.

If you receive a damaged, faulty or wrong product , please follow the instructions below.

You can raise a return request by logging into your account and navigating to the My Orders section. Select the order you want to return and click on the Raise Return Request option.

Returns must be initiated within 7 days of Delivery (48 hours for damaged/missing items).

You can also raise the return by contacting the Industrybuying Customer Care Support

Received Damage Product

Non-Returnable Item list:

Electronics (printers, tablets, lab equipment)
Products marked as non-returnable on the product page

Refund Process After Returning a Product on Industrybuying.com:

1. Initiate the Return:

If you have received a damaged, faulty, or incorrect product, contact Industrybuying customer support or use their return portal to initiate the return process.
Make sure to provide all necessary details, such as your order number, reason for return, and supporting evidence (e.g., photos of damaged items).

2. Return Authorization:

After submitting your return request, Industrybuying will review the case and provide a return authorization (RA) if the return is valid.
You will receive clear instructions on how to return the product, including any shipping labels or details about the preferred return method.

3. Return the Product:

Package the product securely, ensuring that all original packaging, accessories, and parts are included.
Follow the return shipping instructions provided by Industrybuying or their courier partner.
Ensure the product is returned within the specified return window.

4. Inspection of the Returned Product:

Once the product is returned to Industrybuying’s warehouse, it will go through an inspection process to verify the condition of the product.
If the product is found to be in the same condition as when it was shipped (unopened, undamaged, or not used), the return will be approved.

5. Refund Processing:

Upon approval, Industrybuying will initiate the refund process. The refund will be processed to the original payment method (credit/debit card, net banking, or other payment methods used).
The processing time for refunds can vary, but typically takes 3–5 business days after the return is approved. You may receive an email notification confirming that your refund has been processed.

6. Refund Confirmation:

Once the refund is processed, you will receive a confirmation email with the details of the refunded amount.
Please note that if you paid via payment gateway or other third-party services, they may take additional time to reflect the refund in your account.

7. Exceptions:

In some cases, if the product has been used, is missing parts, or doesn’t meet return conditions, a partial refund may be issued, or the return request may be rejected.
Products marked as non-returnable or products that are part of special promotions may have different refund terms.

Key Points to Remember:

Ensure the product is in its original, unused condition with all parts and packaging.
Always contact customer support as soon as possible to ensure you are within the return window.
Keep track of your return shipping details for any future reference.

What Qualifies as a Damaged or Defective Product?

A product may be considered damaged or defective if it falls under any of the following criteria (s):

Non-Functioning Product: The item is not in working condition or is malfunctioning.
Visible Damage: The product has visible cuts, tears, dents, scratches, broken parts, or crush marks.
Broken Seal or Leakage: The product's seal is broken, or there is leakage or spillage.
Missing Parts or Accessories: Essential parts or accessories are missing from the package.
Incorrect Size or Color: The product received differs in size or color from what was ordered.
Mismatch with Description: The item doesn’t match the product description provided on the website.
Missing Product: The entire product is missing, though the box is undamaged.
Expired Product: The product has passed its expiration date.
Dead on Arrival (DOA) / Screen Damage: The product is dead on arrival or has significant screen damage (for electronics).
Packaging or Transportation Damage: The product box is damaged due to poor packaging or transit issues.
Incorrect Item in Correct Box: The right packaging contains the wrong product.
Tampered Packaging: The box appears tampered with or damaged during shipment.
Fake/Counterfeit Product: The product appears to be counterfeit or fake.
Different Seal: The product has a seal that doesn’t match the original or appears altered.

What should I do if I receive a damaged, faulty, or wrong product?

If your product arrives damaged, faulty, or is not what you ordered, please contact Industrybuying customer support immediately. We will guide you through the return or replacement process. You may also be eligible for a full refund if the issue meets our return criteria.

What if I find my package opened or tampered with upon delivery?