Return, Refund, and Cancellation

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Cancellation Policy

Last Updated on October 6, 2025

At Industrybuying, we understand that sometimes customers need to cancel an order for various reasons. We have made the cancellation process simple and clear. Here's an overview of our Cancellation Policy:

Eligibility for Cancellation

1.Before Shipment:

  • You can cancel your order before the product is shipped. If your order hasn’t been dispatched yet, you can initiate a cancellation request at any time.
  • Cancellation requests can be made through "My Orders" section on the Industrybuying website or mobile app.

2.After Shipment:

  • Once the order has been shipped, you will not be able to cancel it directly through the website.
  • You can decline delivery or contact customer support for cancellation.