At Industrybuying, we understand that sometimes customers need to cancel an order for various reasons. We have made the cancellation process simple and clear. Here's an overview of our Cancellation Policy:
Eligibility for Cancellation
1.Before Shipment:
- You can cancel your order before the product is shipped. If your order hasn’t been dispatched yet, you can initiate a cancellation request at any time.
- Cancellation requests can be made through "My Orders" section on the Industrybuying website or mobile app.
2.After Shipment:
- Once the order has been shipped, you will not be able to cancel it directly through the website.
- You can decline delivery or contact customer support for cancellation.