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Return, Refund, and Cancellation

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Product Picked, Refund Not Processed
Last Updated on October 8, 2025

If your product has been picked up for return but the refund has not been processed, here’s what you can do:

Steps to Take if Refund is Not Done After Pickup:

1.Check Return Status:

  • Log in to Industrybuying.com and visit "My Orders" section to check the status of your return and refund. Ensure that the return request has been approved and the item has been marked as received by the team.

2.Contact Customer Support:

  • If your return has been picked up but the refund is still pending, you can contact Industrybuying Customer Support for assistance.
  • Email: Send an email to care@Industrybuying.com with your order number and return details.
  • Phone: Call the customer support helpline at +91 9650660070 and highlight the concern.

3.Provide Necessary Details:

  • Ensure you mention all relevant details such as:
    • Order Number
    • Product Name
    • Return Pickup Date
    • Tracking Number (if available)
    • Any communication you have received regarding the return process.

4.Allow Time for Processing:

  • Refunds may take up to 3-5 business days after the product is received and inspected. Sometimes there may be delays, but customer support can provide an update on your specific case.

5.Escalate the Issue:

  • If there is no resolution or response after contacting customer support, you may request to escalate the issue for quicker resolution.

Note:

  • Refunds are typically processed after the quality check of the returned product, which can take up to 2 business days.
  • If the product was returned in a damaged or incomplete condition, it may delay the refund process.

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