Payment Issues

Last Updated on October 8, 2025

Payment Issues

Here are some common payment issues that customers may encounter on Industrybuying, along with troubleshooting tips:

1. Payment Declined by Bank

Possible Causes:

Insufficient funds in the account or card.
Incorrect card details (e.g., wrong CVV, expiry date).
The bank has blocked the payment for security reasons.

Solution:

Double-check your card details and try again.
Ensure your card has sufficient balance.
Contact your bank to verify if the payment is being blocked for security reasons.

2. Failed Payment Transaction

Possible Causes:

Poor internet connection during payment processing.
Server issues on the payment gateway.
Timeout during transaction.

Solution:

Retry the transaction after ensuring a stable internet connection.
Wait a few minutes and try again.
If the issue persists, contact customer support for assistance.

3. UPI Payment Failure

Possible Causes:

Incorrect UPI ID entered or an invalid payment request.
The payment app (e.g., Google Pay, PhonePe) is experiencing downtime.
Network or server issues with UPI services.

Solution:

Ensure your UPI ID and details are correct.
Check if your payment app is up to date and functional.
Try again later or use a different payment method if the issue persists.

4. Payment Not Reflected in Order History

Possible Causes:

Delay in the payment processing system.
Transaction may have been initiated but not completed due to timeouts or errors.

Solution:

Wait for a few minutes, and the payment should reflect in your order history.
If the payment has been debited from your account but the order isn't showing up, contact customer support with your payment details for resolution.

5. Promo Code or Discount Not Applied

Possible Causes:

Promo codes or discounts may not be valid for the products in your cart.
The promo code may have expired or been applied incorrectly.

Solution:

Double-check the terms and conditions of the promo code (e.g., minimum order value, product exclusions).
Ensure you entered the correct promo code during checkout.

6. Cash on Delivery (COD) Not Available

Possible Causes:

COD may not be available for certain locations or product categories.
The COD option may not be available for large orders or high-value items.

Solution:

Verify if COD is available for your shipping address and selected products.
If COD isn’t available, select an alternative payment method like credit/debit card, UPI, or net banking.

7. Bank Transfer Issues

Possible Causes:

Delays in processing bank transfer payments.
Incorrect bank details entered during checkout.

Solution:

Ensure the correct bank transfer details were used.
Wait for the payment to be processed (usually takes a few hours or days, depending on the bank).
If the payment still hasn’t been reflected, contact customer support with your transaction reference.

8. EMI Payment Problems

Possible Causes:

The EMI option may not be available for your credit card.
The EMI offer may not be applicable to your order value or specific products.

Solution:

Check if your credit card supports EMI and if the EMI option is enabled.
Ensure your order qualifies for the EMI offer.

9. Payment Confirmation Delays

Possible Causes:

Payment gateway delays or technical issues.
Payments might take time to be confirmed due to network congestion.

Solution:

Wait for a few minutes and check your email for payment confirmation.
If there’s no confirmation, verify your payment status through the payment method used (bank, wallet, etc.).
Contact customer support with your payment details if there’s a delay.

How to Resolve Payment Issues on Industry buying:

Contact Customer Support: If you face any of the above issues and cannot resolve them, reach out to Industrybuying’s customer support team for assistance via phone, email, or live chat.
Check for Order Status: Review your order history to check if the payment has been processed.
Payment Gateway Status: Sometimes, the issue is with the payment gateway. Check if there are any announcements or maintenance notices regarding the gateway service.

Why was my payment declined?

Your payment could have been declined for various reasons:

Insufficient funds in your account or card.
Incorrect card details (CVV, expiration date, etc.).
Your bank may have blocked the transaction due to security reasons.
The payment gateway may be facing technical issues.

Please verify your payment details, ensure you have sufficient funds, and check with your bank if necessary. If the issue persists, contact customer support for assistance.

Why is my UPI payment failing?

UPI payments may fail due to:

Incorrect UPI ID or details entered.
Poor internet connection or network issues.
The UPI payment app may be experiencing downtime or issues.
Insufficient balance in the linked bank account.

Check your UPI details, ensure you have a stable internet connection, and try again. If the issue persists, contact customer support for further help.

What do I do if my payment is not reflected in my order history?

If your payment has been successfully processed but isn’t showing in your order history:

Wait for a few minutes, as it may take some time to update.
Verify the payment status with your bank or payment method (check your account balance or transaction history).

Contact customer support with the payment reference details if there’s still an issue.

Why is my COD option not available?

Cash on Delivery (COD) may not be available for certain products or locations due to:

High-value items or bulk orders.
Ineligible delivery addresses or regions.
COD availability may vary based on the order’s size or payment security.

If COD is unavailable, consider using another payment method like credit/debit cards, UPI, or digital wallets.

What should I do if I was charged but didn't receive my order?

If you’ve been charged but haven’t received your order:

Check your order status in your account to verify if the order is still being processed.
Check your email for any shipping or delivery updates.
Contact customer support immediately with your order details for assistance.

What do I do if my payment status is “Pending”?

If your payment status is marked as Pending:

Check your internet connection and refresh the page.
If you used a bank transfer or UPI, verify that the payment has been successfully processed from your side.
Contact customer support with your payment details and order ID for further assistance.

How can I check the status of my refund?

Refunds are processed based on the payment method used (credit card, bank transfer, etc.).
You can check the Refund Status in your Order History.
If you haven’t received a refund within the expected time, contact customer support with the relevant details.

Help Topics

Payment Issues

1. Payment Declined by Bank

2. Failed Payment Transaction

3. UPI Payment Failure

4. Payment Not Reflected in Order History

5. Promo Code or Discount Not Applied

6. Cash on Delivery (COD) Not Available

7. Bank Transfer Issues

8. EMI Payment Problems

9. Payment Confirmation Delays

How to Resolve Payment Issues on Industry buying:

Why was my payment declined?

Why is my UPI payment failing?

What do I do if my payment is not reflected in my order history?

Why is my COD option not available?

What should I do if I was charged but didn't receive my order?

What do I do if my payment status is “Pending”?

How can I check the status of my refund?