Return, Refund, and Cancellation

Help Topics

Returning an item

Last Updated on October 9, 2025

1.Raise Return Request through Website:

  • Go to ‘My Account’.
  • Click on 'My Orders' to view all your orders.
  • Click on the specific order using the Order Number.
  • Click on 'Return' to raise the return request.
  • Mention the reason and attach images of the product along with packaging pictures when initiating the return request. (Screenshot below- Step -4)
  • If you’re unable to raise a request through the website, you can reach out to us via our helpline at +91 9650660070.

return a product

return a product

return a product

return a product

2. Product Condition:

  • The product must be unused, in its original condition, with the price tags, user manual, warranty cards, and manufacturer's packaging intact.
  • Invoice: The invoice must be available for the return to be processed.

Returning a physical Product

You have two options to return your product:

1.Pickup by Logistics Partner:

If our logistics partner is available in your location, we will arrange for the pickup of the product within 2-3 business days after your return request is approved.

2.Self-Shipping:

If return pickup is unavailable, you will need to ship the product to us using India Post. After sending the product, please send the valid courier slip along with your bank details to care@Industrybuying.com:

  • Account number
  • Account holder's name (as registered with Industrybuying)
  • IFSC code

Once we receive the product, our team will perform a thorough quality check, which typically takes up to 2 days. 

How do I return a product purchased from Industrybuying?

To return a product:

Raise Return Request through website:

  • Go to ‘My Account’.
  • Click on 'My Orders' to view all your orders.
  • Select the specific order using the Order Number.
  • Click on 'Return' to raise the return request.
  • Mention the reason and attach images of the product along with packaging pictures when initiating the return request. (Screenshot below- Step -4)
  • If you’re unable to raise a request through the website, you can reach out to us via our helpline at +91 9650660070.

return a product

return a product

return a product

return a product